Timeless Dials

Comentario del comprador:

Very nice watch is good condition. Great communication. Thanks!

Comentario del comprador:

Didn't end up purchasing watch but dealer was professional and helpful.

Comentario del comprador:

-

Comentario del comprador:

-

Comentario del comprador:

I haven't unpacked the item yet, but all communication up until this point has been good

Comentario del comprador:

-

Comentario del comprador:

chrono24 is good and dealer is great

Comentario del comprador:

I don't recommend this dealer because he sold me a fake Bell & Ross 03-94 Chronograph. In a few lines I will try to resume the entire adventure. I bought the watch (28/02/2022) and received it 3 days later, very well packaged, the watch, the guarantee card and the tools matched the photos of the announce. To give it a start I wind it up, after a few rounds the watch starts to offer resistance on the wind and didn't started. I communicate right away the problem to the dealer and to Chrono24. Chrono24 sent me an email saying that the money will be captive till the problem is solved. Because the watch was under "warranty" we agreed (dealer and me) to send the watch to the brand. I went to a representative dealer and he send the watch to Bell & Ross. After a few days I received a call from the store saying that the watch is fake and that the brand will send the watch to the store and keep the warranty card because the watch is fake. I called the brand in order to get a certificate from them proving the watch is fake. They send me an email explaining that I need to send the watch back to be destroyed if I want to get the certificate. The dealer didn't agree so I send the watch to Chrono24. Chrono24 attested that the watch is fake. With this we are in more than one month of mails, phone calls, messages... After attesting that the watch is fake Chrono24 sent the watch to the dealer because the dealer thinks that I may have switch the watch by a fake one. It doesn't make any sense to me. Meanwhile through the process, the money was unlocked and sent to the dealer. Today (15/04/2022) I don't have my money back (€ for the watch + 21% on taxes over the total value), no watch and I am depending on the evaluation of the dealer that sold me a fake watch to get the money back. For me, the worst thing in this process, after getting a fake watch is the behavior of the dealer, never gave the benefit of doubt. The problem was always me, I wind it up to much, I changed the bracelet, I did this, that... defending him self that he has done all the processes correctly and always 100% secure of is integrity as a dealer. Well, it doesn't matter because the watch is fake. I kept all the emails, photos of the product I received, photos of the announce to prove that what I received is indeed a fake watch. Just really hope to get my money back. After this experience, well, I leave the conclusions for the reader. Regards

Comentario del comprador:

The dealer and his associate are gentlemen and would have gotten all 5 stars, but for an error with the watch bracelet that they eventually corrected, taking full responsibility and issuing a partial refund. The Speedmaster I bought from them, which I love, was authentic and otherwise in great condition. Thank you.

Comentario del comprador:

The packaging was great, through no fault of the dealer UPS didn't complete the next day delivery.

Comentario del comprador:

Varan blev lite försenad och jag fick kontakta UPS i Sverige som sa att de saknade en Export Invoice. Jag meddelade detta till försäljaren Philip och han ordnade detta. Jag mailade honom ett antal gånger och fick svar på det jag önskade.

Comentario del comprador:

-

Comentario del comprador:

Pretty seamless transaction with good communication. Watch quality was as described and very happy with the item.

Comentario del comprador:

Good communication nice watch all seems good only problem was the box it came in was opened one end and the warranty card is not legible but happy other all and the dealer was very good to deal with

Comentario del comprador:

Very easy and fast to communicate with. Was very helpful in regards to returns.